Delivery and Returns
threadOS is a digital service: there is nothing to ship, and delivery happens the moment a payment is confirmed and credits land in your workspace. This page says how long that takes, what we do when it does not, and how a refund works.
What is sold
What threadOS sells is not a physical product but credits. One credit generates one commercial image at standard quality. Credits come with a monthly plan or as a one-off pack.
| Item | Credits | Price (VAT incl.) |
|---|---|---|
| Free | 20 | Free |
| Studio (monthly) | 500 | ₺499 |
| Pro (monthly) | 2,000 | ₺1.499 |
| 100 credit pack | 100 | ₺129 |
| 500 credit pack | 500 | ₺499 |
| 2,000 credit pack | 2,000 | ₺1.699 |
All prices are in Turkish lira and include VAT. There is no shipping, delivery, service or transaction fee.
Delivery
How and when
- You complete payment on iyzico's secure payment page.
- The payment provider confirms it to us with a signed notification, and the credits are granted to your workspace.
- The credits appear on the Credits screen and you can generate immediately.
Normally this takes seconds. If the payment network is slow the notification arrives a little later; the maximum we commit to is 24 hours. There is no delivery region: the service works anywhere with an internet connection.
If delivery is late
If the charge is on your statement but the credits have not landed within 24 hours, write to [email protected] with your order number. We will either complete the order or refund it in full. The 14-day window below does not apply to this case.
If a render fails
If an image cannot be produced, or fails our own product-fidelity check, its credit is returned automatically. You do not have to ask, and you do not pay for an image you cannot use.
Returns and refunds
The right of withdrawal
Under article 15 of the Turkish Distance Contracts Regulation there is no right of withdrawal for services performed instantly by electronic means; because credits are usable immediately after payment is confirmed, a purchase falls within that exception. We make the refunds below anyway, as our own commitment.
What we refund
| Situation | Refund |
|---|---|
| Entirely unspent credits, within 14 days | In full |
| Partly spent credits, within 14 days | Pro rata on the unspent part |
| Payment taken, credits never granted | In full, no time limit |
| Service unusable because of a fault | In full, no time limit |
| Spent credits (the image was generated) | Not refundable |
| A render failed | The credit returns automatically — no refund needed |
How to ask
- Write to [email protected] from your account's email address.
- Include the order number — it is in the ledger on the Credits screen — and a short reason.
- We answer within 2 working days and send an accepted refund to the payment provider within 14 days at the latest.
A refund always goes back to the card that paid; we cannot pay it to another account or in cash. Depending on your bank it can take a further 7–14 days to appear on your statement — that part is the bank's, not ours.
Cancelling a plan
You can cancel from the Credits screen at any time; there is no commitment period and no cancellation fee. Cancellation takes effect at the end of the period you have paid for: you keep using that period's credits to the end, and nothing is charged for the next one. Cancelling mid-period does not refund part of that period.
To remove the account entirely, Settings → Account → Delete account deletes your data permanently. Deletion also takes unspent credits with it, so if you want a refund, ask before deleting.
Payment security
Payments are taken through iyzico. Card details go directly to the payment provider; a threadOS server never sees or stores a card number. The whole site is served over HTTPS with a valid SSL certificate.
Payments are processed by iyzico over 256-bit SSL. Card details never reach a threadOS server and are never stored by us.
Contact
For anything about delivery or a refund: [email protected] · +90 544 894 02 91
See also the Distance Sales Agreement and our Terms of Service.